Category: Usability

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Design Design Ops Design Team Product design UI Usability UX UX Design

Internal Design Agency

I’m working on improving our product design across our live NHS solutions for our company. This process is to formalise our design resource with an organised approach to production with our wider product team. To implement this I’m starting to run my design team as an internal design agency with a group of ‘clients’ which are our business stakeholders and senior product owners.

Introducing a unified approach to our product design has multiple advantages and this will help us to innovate and explore the best ways to help our end users engage with and use our products. On an internal level we can manage and guide our stakeholders and product owners using a design to production process that is clear and accountable.

We can approach projects in the same way with clear phases of requirements gathering and ideation. Then moving to wireframe and prototype design and iteration. Once signed off we can support the development and test teams with efficient design hand overs to build out the agreed features that match the final designs.

As we progress I can refine our design to production process to streamline the way my design team works within our wider product team. I aim to fully integrate with the wider business and become an even more valuable internal digital design resource.

Categories
Design Usability UX UX Design

User Feedback

Working on recent products has highlighted to me again the importance of testing usability with actual end users. This step can sometimes be overlooked when product teams are deep in stakeholder requirements and writing user stories.

Getting prototypes infront of actual users in the early discovery phase of a project can save a lot of time, money and effort. End users have a real world perspective on how the new product or system will help them perform their tasks or not as the case may be.

They may have no knowledge of your product or system and will compare it to what they have used or are currently using. They may also give some guidance on what features would be good to see on an industry level which had not previously been considered.

Prototypes can be quickly changed as they only need design team resource with no development resource involved. So the importance of early and regular user testing shouldn’t be overlooked as it’s a valuable step in modern digital product conception and production.

Categories
Design Mobile Product design Usability UX UX Design

User Testing Prototypes

I’m currently building two Figma prototypes for a new NHS rostering solution that has a unique approach for the sector. The prototypes demonstrate the user journeys for two user groups of the new system. I’m working in close collaboration with our POs to refine the final prototypes ahead of user testing to validate our ideas based on the user stories we have created.

I’ve kept the UI as intuitive as possible so the end-users are able to use the new system in the real world. I’m also user testing early so we can make sure that we’re getting feedback on the solution well ahead of any development.

We have a focus group ready for testing and we can also access medical staff that represent the target user groups for the new system. This ensures that we can produce a digital product that engages our users whilst also addressing our stakeholder requirements and business needs.

I’ll be iterating the prototypes and system functionality as we go forward with our successive rounds of user testing. Our new rostering system is designed to integrate with our mobile app to help our medics organise their schedules and make their working day easier.

Categories
Design Digital Usability UX UX Design

UI/UX Improvements

I’m looking at making some UI/UX improvements to two of our products to improve usability and address inconsistent UI elements.

Working with our product owners and senior developers we’re going through user stories that I’ve created based on live system adjustments to our UI. I’m writing my user stories to keep these improvements end-user focused to improve our product usability and also to enhance our product’s look and feel.

Once agreed with the POs and senior devs the UI/UX tasks are estimated and bought into production. I also transfer my user stories to the respective product backlogs for the POs to implement in their sprints.

It’s good to capture these UI improvements that will enhance the user experience of our user groups. This work also improves the overall look and feel of our product suite so there is a seamless cross-product user experience.